What's included in your Service Agreements?
Superior Technology Solutions’ service agreements can include hardware service and software service. Our certified engineers are trained on multiple operating environments like Microsoft, LINUX and UNIX. ST Solutions Hardware service agreements cover products like processors, storage, network and printers.
Do you provide 24x7 Customer Support?
Yes. Our 24-hours a day, 7 days a week (24x7) Help Desk Support is available 365 days a year for our clients. Note: Response time is based on your organization's support contract.
What is "Hardware as a Service?"
Hardware as a Service (HaaS) is a service provision model for hardware that is defined differently in managed services and grid computing contexts. In managed services, HaaS is similar to licensing. In grid computing, HaaS is a pay-as-you-go model. Source: TechTarget.
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Frequently Asked Questions (FAQs)
Here are some of the most frequently asked questions that we receive from our customers and prospects: